Terms of service

Terms of Service

Last updated: September 2026

Welcome to SS Club. These Terms of Service apply to your use of our website and to purchases made through SS Club.

Throughout these terms, “SS Club”, “we”, “us” and “our” refer to SS Club. By accessing our website, creating an account or purchasing from us, you agree to these Terms of Service.

Nothing in these terms is intended to exclude or limit any rights you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand law.

1. Our Products

SS Club is a New Zealand equestrian brand offering considered equestrian goods and accessories.

We make every effort to accurately represent our products, including their colours, materials, dimensions and features. However, colours may appear slightly different depending on your device or screen settings, and products made from natural materials may have minor variations in colour, grain, texture or finish.

These natural variations are not necessarily considered defects.

We reserve the right to modify, discontinue or update products without notice.

2. Pricing

Unless otherwise stated, all prices displayed on our website are in New Zealand dollars (NZD).

Any applicable GST will be included or displayed as required.

We may change our prices at any time. Any price change will not affect an order that has already been accepted by us.

If a product is accidentally listed at an incorrect price due to a genuine error, we may contact you before fulfilling the order. Where appropriate, you will have the option to proceed at the correct price or receive a full refund.

3. Orders

When you place an order with SS Club, you agree that the information you provide is accurate and complete.

Receiving an order confirmation does not necessarily mean we have accepted your order. We reserve the right to cancel or decline an order where reasonably necessary, including where:

An item is unavailable or out of stock;
There has been an obvious pricing or product information error;
We are unable to process your payment;
We reasonably suspect fraudulent or unauthorised activity; or
We are unable to deliver to the address provided.

If we cancel an order after payment has been taken, we will refund the applicable amount.

4. Payment

Payment must be made using one of the payment methods available at checkout.

Your order may not be dispatched until payment has been successfully processed.

Where third-party payment services are used, their own terms and conditions may also apply.

5. Shipping & Delivery

We currently offer $12 flat-rate shipping throughout New Zealand, including rural delivery, unless otherwise stated on our website or at checkout.

Estimated delivery timeframes are provided as a guide and are not guaranteed. Delays may occasionally occur due to couriers, weather, public holidays, rural delivery requirements or other circumstances outside our reasonable control.

Please ensure your delivery address is correct when placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

6. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms of Service.

We offer change-of-mind returns on eligible products within the period specified in our Returns & Refunds Policy, subject to the conditions outlined there.

Your rights in relation to faulty products are protected by applicable New Zealand consumer law and are not limited by our voluntary change-of-mind return policy.

7. Product Use & Equestrian Activities

Our products are intended to be used for their stated purpose and in accordance with any care or usage instructions provided.

Horse riding and handling horses involve inherent risks. Customers are responsible for determining whether a product is appropriate for their circumstances, horse and intended use.

Products should be regularly checked for signs of wear or damage and should not continue to be used where their condition could make their use unsafe.

Nothing in this section excludes or limits liability where doing so would be unlawful under New Zealand law.

8. Product Care

Following the recommended care instructions will help maintain the appearance and performance of your SS Club products.

Damage caused by unreasonable use, misuse, accidents, failure to follow care instructions or ordinary wear and tear may not constitute a product fault.

This does not affect your rights under applicable consumer law.

9. Intellectual Property

Unless otherwise stated, all content on the SS Club website belongs to SS Club or is used by us with permission.

This includes our branding, logos, product names, product designs, photography, graphics, illustrations, written copy and website content.

You may not reproduce, distribute, modify, commercially exploit or use our intellectual property without our prior written permission, except where permitted by law.

10. Reviews & User Content

If you submit a review, photograph, testimonial or other content to SS Club, you confirm that you have the right to provide that content.

Where you give us permission to share or use your content, we may use it in connection with SS Club, including on our website, social media and marketing materials.

We reserve the right not to publish or to remove content that is unlawful, offensive, misleading, fraudulent or otherwise inappropriate.

11. Promotions & Discount Codes

Promotional offers and discount codes may be subject to additional terms, including expiry dates, minimum spend requirements or product exclusions.

Unless otherwise stated, discount codes cannot be combined.

We reserve the right to withdraw or amend a promotion where reasonably necessary, including where an error has occurred.

12. Website Availability

We aim to keep our website accurate, secure and available, but we cannot guarantee uninterrupted access at all times.

We may temporarily suspend or restrict access for maintenance, updates, technical issues or circumstances outside our reasonable control.

13. Third-Party Services & Links

Our website may contain links to or integrations with third-party websites and services, including payment providers, social media platforms and delivery providers.

Those third parties operate independently of SS Club and may have their own terms and privacy policies.

14. Privacy

Your privacy is important to us.

Personal information collected through our website will be handled in accordance with our Privacy Policy and applicable New Zealand privacy law.

15. Limitation of Liability

To the maximum extent permitted by law, SS Club will not be responsible for indirect or consequential loss arising from the use of our website or products.

However, nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under New Zealand law.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, website or legal obligations.

The most current version will be available on our website, with the date of the latest update shown at the top of this page.

17. Governing Law

These Terms of Service are governed by the laws of New Zealand.

Any dispute relating to these terms will be dealt with in accordance with New Zealand law and the jurisdiction of the New Zealand courts, subject to any rights consumers have under applicable law.